Category
Business Automation
Removing manual work without creating new fragility.
4 posts
Map the Process Before You Automate It
Automating the process on the diagram is easy. The process people actually follow has four undocumented branches, and that's the one your bot will meet.
Designing the Human Step Into an Automated Process
A human placed in an automated flow to 'check the output' will approve almost everything. Give them a decision, the context to make it, and a way to disagree.
Automate the Approval, Not the Judgement
Most approval steps are a person checking that four fields are within policy. Automate those and you free the approver for the cases that genuinely need a human.
RPA or a Real Integration? A Decision Guide
Screen automation is fast to build and fragile by construction. There are cases where that trade is right — and a clear test for when it isn't.
